Return and Refund Policy
At Craftloom, we are committed to ensuring maximum customer satisfaction. We understand that online shopping can occasionally present some unexpected issues. To alleviate any concerns you might have, we offer a policy of refunding you first before resolving the issue.
Conditions for a Refund:
- You experience any product or delivery service issues within 30 days of receipt.
Refund Process:
- Contact us via email within 30 days of receiving your item if you encounter any issues.
- Provide a detailed description of the problem you are facing.
- We will verify your information and proceed with a refund to you first.
- After refunding, we will continue to communicate via email to understand more about the issue and seek a thorough resolution.
We are dedicated to protecting your interests and aim to provide the best online shopping experience. Thank you for choosing Craftloom.
Shipping Returns
To return your product, please mail it to: 3150 S Willow Ave, Fresno, CA 93725, USA.
In a commitment to ensure a smooth and worry-free return process, we will cover all shipping costs for returning your item. There will be no shipping costs deducted from your refund, as we handle these expenses to make the process as convenient for you as possible.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. While we aim to handle every item with great care, we cannot guarantee receipt of your returned item without tracking.
Need Help?
For questions related to refunds and returns, please contact us at [email protected]. We’re here to help!